Sales Supervisor (Offshore BPO)
Job Details
Job Title: |
Sales Supervisor |
Section: |
Sales |
Functional Level: |
Supervisory |
Department: |
Sales |
Reporting Lines
1. Reporting Lines: |
|
Reports directly to: |
Sales Senior Manager |
No. of subordinates: |
1 |
Job Purpose
2. Job Purpose: |
|
Job Responsibilities
Specific objectives and deliverables will be agreed as part of your annual Performance and Development Review (PDR) process, the points below are a summary of your main duties and responsibilities.
- Follows up and directs the telemarketing efforts in order to generate new sales leads.
- Schedules and arranges business meetings with the prospective customers to present the company’s services.
- Conducts sales presentations and demos to recommend the available service features and benefits that are compatible with customers' needs and financial resources.
- Arranges scoping meetings with prospective clients to determine customers’ specific requirements.
- Prepares proposals regarding the scope of work, prerequisites, payment terms, and any other information needed for deal closing.
- Prepares weekly status report highlighting sales leads, closed deals, current and potential customers’ status, and provides the necessary feedback regarding the achievements vs. the set KPIs.
- Follows up with customers to obtain feedback, builds long term relationships with customers to enforce upselling and cross selling opportunities, and ensures achieving optimum customer satisfaction and retention.
- Represents the company in different events to ensure the company image is maintained and enhanced and as an aid to achieving sales targets.
- Stays abreast of the call centers market trends and competitions and provides the necessary feedback on varying customer needs in order to set expectations and direct the sales activities accordingly.
- Attends kick off meetings after and handover the new account to the project manager for launching and implementation.
- Review invoices and follows up the prompt collection of dues as per the set agreements.
.
Managerial responsibilities:
- Prepare daily, weekly, monthly reports analysis for all reconciliation and settlement activation.
- Participate in the development of departmental policies, process, and procedures.
- Prepare quarterly reports of all activities & revenues gains.
- Coach, support, and advise subordinates, furthermore, appraises their performance.
- Cascade departmental objectives and turn it into operational tasks.
KPIs (Key Performance Indicators)
- Cross-Selling Rate Vs. Up-Selling Rate
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New accounts generation
-
Customer Lifetime Value
-
Quality of the process
-
Compliance to SLA
-
Customer Retention Rate
-
Customer loyalty
Competency Model
Core Competencies |
Level |
Working Strategically Customer Orientation Critical Thinking Agility Innovation Leadership
|
4 5 4 3 3 5
|
Technical competency level
|
A A A A A A |
Specifications: Qualifications, Experience, skills
- Bachelor’s degree in Commerce, Business Administration, or a relevant degree.
Conditions of Employment
- Days Off: 2 Days / Week [Friday / Saturday].
- PPEs / Health, Safety, and Environment requirements:5 Days/week [Sunday Till Thursday]
- Working Environment: 98% standard office work & 2% out of office.
- Working Hours : From 9:00 AM till 5 PM.