Tourism Account Manager

Orcale Premises

Job Details

Position Title:	Tourism Account Manager
Reports to:	Head of Tourism
Department:	Tourism
Function:	Mid-level

Reporting Lines

Number of Staff Supervised:	Direct Reports:	0
	Total:	0
	Financial Data

Job Purpose

Manage key client relationships within the tourism and ticketing sector, ensuring the smooth implementation and operation of digital ticketing platforms and payment solutions. This role focuses on maintaining strong partnerships with tourism authorities, event organizers, and travel service providers while driving adoption of the company’s technology and payment services to enhance customer experience and operational efficiency

Job Responsibilities

• Act as the primary point of contact for assigned tourism clients and partners.
• Develop and maintain long-term relationships with stakeholders in tourism authorities, travel companies, and event organizers.
• Ensure high levels of client satisfaction through proactive communication, issue resolution, and continuous service improvement.
• Manage client contracts, renewals, and commercial discussions.
• Oversee the implementation and daily operations of electronic ticketing systems for tourism sites, events, and attractions.
• Coordinate with technical teams to ensure smooth system integration and maintenance.
• Monitor system performance, user experience, and transaction reports to identify areas of enhancement.
• Provide training and support to client staff on system usage and updates.
• Manage and promote the use of digital payment gateways and smart collection systems within client operations.
• Work closely with finance and IT teams to ensure accurate reconciliation and settlement of transactions.
• Identify opportunities for expanding payment solutions (e.g., mobile wallets, QR payments, online booking systems).
• Identify upselling and cross-selling opportunities within assigned accounts.
• Support business proposals, presentations, and tenders related to tourism digital services.
• Stay informed on tourism digital transformation trends and competitor activities to maintain a strong market position.
• Prepare and present periodic reports on account performance, revenue, and client satisfaction.
• Collaborate with internal departments (IT, finance, operations, legal) to ensure client requirements are fulfilled efficiently.

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KPIs (Key Performance Indicators)

Client Satisfaction Score
System Uptime & Operational Performance
Digital Payments Adoption Rate
Account Revenue Growth & Upselling Achievement

Competency Model

1. Working Strategically - 4
2. Customer Orientation - 5
3. Critical Thinking- 5
4. Agility -4
5. Innovation-5
6. Leadership-4

Technical competency level

Digital Ticketing & E‑Ticketing Systems Operations (I – Intermediate)

Digital Payment Gateways & Smart Collection Tools Knowledge (I – Intermediate)

Data Analytics & Transaction Reporting Interpretation - I

System Integration Coordination & Technical Issue Handling - I

Specifications: Qualifications, Experience, skills

• Bachelor’s degree in Business Administration, Tourism Management, Information Systems, or a related field..
• Familiarity with various operating systems and platforms.
• 4–7 years of experience in account management, tourism technology, or digital ticketing/payment solutions.
• Strong understanding of the tourism ecosystem, including travel agencies, attractions, events, and payment systems.
• Proven track record in managing B2C/B2B client relationships and technology-based projects.
• Excellent communication and negotiation skills.
• Strong analytical and problem-solving abilities.
• Project management and coordination capabilities.
• High attention to detail and customer-oriented mindset.
• Proficiency in MS Office and familiarity with CRM systems (e.g., Salesforce, HubSpot).
• Knowledge of ticketing software, APIs, and payment integration is a plus.
• Excellent customer service skills.