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Senior CRM Dynamics Engineer

HQ

Job Details

Job Title:

Senior CRM Dynamics Engineer

Section:

Internal Systems

Functional Level:

Senior

Department:

Internal Systems

Sector

Technology

Reporting Lines

Reporting Lines:

Reports directly to:

Internal Systems Senior Manager

Job Purpose

Custom, develop, and maintain Internal Systems/CRM Applications for use in business transitioning manual workflows and processes onto semi/fully automated platforms.

Job Responsibilities

  1. Ensure stable and reliable operation of Internal Systems/CRM Applications.
  2. Administration and troubleshooting for Management applications.
  3. Day-to-day performance monitoring.
  4. Excellent knowledge of SQL architectures.
  5. Strong working knowledge of Object-Oriented Principles and Design Patterns.
  6. Solution documentation for the projects.
  7. Business Application workflow automation & Orchestration.
  8. Develop solutions based on analysis of business and technical requirements.
  9. Reporting and integration for Internal Systems: Microsoft CRM and Microsoft Cloud Apps.
  10. Project integration solutions across the enterprise and determine integration/interface requirements. 
  11. Ensure applications and systems interoperate to deliver end-to-end solutions and maintain the integrity of the system of-system enterprise.
  12. Designing and delivering API’s best practices and data integrations across Microsoft CRM and Cloud Apps.

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KPIs (Key Performance Indicators)

  • ERPs’ Services Availability (excluding planned downtime) 15%
  • Percentage of IT OLA / SLA Compliance 30%
  • Percentage of delivered changes implemented within budget/costs 15%
  • Percentage of SLA breaches caused by underpinning contracts 15%
  • Percentage of operational & capital cost reduction in ERP services 20%

Competency Model

Core Competencies

Level
  1. Working Strategically
  2. Customer Orientation
  3. Critical Thinking
  4. Agility 
  5. Innovation
  6. Leadership 

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Technical competency level

Technical Competencies

Level
  1. Oracle Fusion Modules
  2. SAP HRIS modules
  3. Microsoft office Cloud Apps
  4. Testing procedures
  5. Cloud platforms

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Specifications: Qualifications, Experience, skills

Specifications (Qualifications, Experience and Skills):

Education                           

Specialization:

  • Bachelor's degree in communication/computer engineering/ Business or equivalent.

Experience                           

  • Minimum 2 years of experience in a similar field
  • Great understanding of application design and programming principles
  • Hands-on experience with ERP Modules
  • Hands on experience with application integration - Web Services

Languages                           

  • English: Excellent command of (Speaking, reading and writing).
  • Arabic: Native command of (Speaking, reading and writing).

Conditions of Employment

  1. Days Off: 2 Days/Week
  2. PPEs / Health, Safety, and Environment requirements: No
  3. Working Days: 5 Days/week
  4. Working Environment: 98% standard office work & 2% out of office.
  5. Working Hours : From 9:00 AM till 5 PM.

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