E-Payment Application Support Engineer

Job Details

Reporting Lines

Job Purpose

Operating the Information Systems by running, supporting the services and operational tasks that defined in the Operational Procedures.

Operate and execute whole applications / solutions requests and standard processes.

Solve standard business complaints across entire operations solutions and other echo systems.

Job Responsibilities

Specific objectives and deliverables will be agreed as part of your annual Performance and Development Review (PDR) process, the points below are a summary of your main duties and responsibilities.

Job specific responsibilities:

1. Act as a 2nd level support by accepting, evaluating, and solving operational problems.
2. Log and report any out-of-line situations with its proper severity, Resubmit/Reprocess the rejected/failed transactions respecting the provided tools from Dev/Applications Mgt.
3. Document the solution Steps to update the operations reference book and procedures
4. Report the rejected/failed transactions respecting the provided scripts from Dev/Application management.
5. Responsible for reporting regularly on the performance and status of the applications, prepare execution plans for mass actions & ad-hoc actions/requests
6. Providing operational maintenance and manage the daily and standard regular tasks, processes, scripts, and Tools.
7. Applying all Requests for create/modify business users of the Operations applications.
8. Reporting on the performance and incidents of applications.
9. Help in Developing monitoring and automation tools that would enhance the availability of live Systems and Increase efficiency.
10. Build Proactive monitoring 12*7 for E-Payments services and other echo systems using e-finance tools.
11. Managing platforms and systems interruptions that a consequence to apply system changes.

Managerial responsibilities:

N/A

.

KPIs (Key Performance Indicators)

• Applications’ performance 45%
• Issues solving OLAs / SLAs 35%

• Reporting 20%

Competency Model

Technical competency level

Specifications: Qualifications, Experience, skills

Education Specialization:

-Bachelor's degree in computer engineering or comparable level of education and experience

Experience

-Minimum 2 years of relevant experience.

Languages

-English: Excellent command of (Speaking, reading, and writing).
-Arabic: Native command of (Speaking, reading, and writing).
 

Computer Skills

Conditions of Employment