Business Integration Engineer

Job Details

Reporting Lines

Job Purpose

Handle the daily operations of the Business Integration function.

Job Responsibilities

Specific objectives and deliverables will be agreed as part of your annual Performance and Development Review (PDR) process, the points below are a summary of your main duties and responsibilities.

Job-specific responsibilities:

1. Handle tickets and requests of all systems
2. Monitor and control project progress, objectives, and costs against the established schedule and budget.
3. Develop applications, Maintenance and Support using TIBCO Product suite.
4. Design complex patterns / solutions (in TIBCO context), backend systems.
5. Identify problems and deficiencies, ensuring necessary corrective measures are implemented.
6. Develop, implement, maintain policies, procedures, and associated training plans according to ITIL best practices.
7. Monitor and follows up service level agreements with business units.
8. Monitor and measures team goals for service, quality, and efficiency that align with the district's vision, mission, and values.
9. Design and implements short- and long-term technical plans to ensure application capacity meets existing and future requirements including disaster recovery and security requirements.
10. Manage operational costs; conduct near- and long-term financial forecasts.
11. Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.

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KPIs (Key Performance Indicators)

• Analyses / design quality 20%
• Customer experience. 20%
• Reporting and Documentation 20%
• Mean time to repair (MTTR) 20%
• Meeting SLAs / OLAs 20%

Competency Model

Technical competency level

Specifications: Qualifications, Experience, skills

Conditions of Employment